Insight

Warehouse KPIs that actually matter.

A useful KPI should trigger a management question or action. If nobody knows what to do when it moves, it is probably decoration.

Start with the operating flow

Receive, putaway, replenishment, picking, packing and dispatch each have different failure modes. Build process KPIs first, then connect them to service, labour and cost.

Use a balanced set

Prefer exceptions over walls of numbers

A management dashboard should make it obvious what needs attention, why it moved and where to drill next.